CANCELLATION AND REFUND OF SERVICES.

You may cancel the Services at any time by providing Volcy PC Support with a notice of your intent to cancel your services by sending a request to billing@Volcypcsupport.com. You acknowledge that the cancellation will be effective from the beginning of the next month after you provide notification to Volcy PC Support via the phone or message. Volcy PC Support will provide you with confirmation of both your request to cancel Services and the actual cancellation of Services. If you do not receive a confirmation of your request to cancel after sending a message or if you do not receive a confirmation of Service cancellation, you must notify Volcy PC Support by sending a message to billing@Volcypcsupport.com or contacting Volcy PC Support Customer Care by telephone.

30 days Money Back Guarantee:

You are entitled to receive 100% of your money back in case we are unable to solve even one your computer / peripherals related issues to your satisfaction, or not solved within the time frame promised to you. You must apply for this refund within 30 days of purchase of your plan. In order to avail the Money Back Guarantee, you are required to send a request to billing@Volcypcsupport.com stating your name, details of the plan and the reason for seeking a refund. We would revert to you within 3 working days on details of your refund.

Refund

You will receive refund or partial refund or any credits for any charges already billed to your card in proportion to the amount of time left in your subscription period. The time left in your subscription would be calculated to the nearest month left in your service period. For example if you have a 1 year subscription and you chose to cancel the subscription in the third month of service you would receive a refund for the nine months left in your service. A minimum of $49 would be deducted from each PC per year of subscription at the time of cancellation. So, if your subscription is for 2 years, the minimum deduction would be $98. There would be no refunds in case of incident based support if at least one of your issues has been successfully resolved. In case you have used our service and still file a chargeback, your card would become ineligible to receive a refund from us. In case of any hardware purchase from us there would not be any refund unless the customer has not received the product from us within 30 days of purchase.

Chargeback

In case you have used our service and still file a chargeback, your card would become ineligible to receive a refund from us. In case you have file a chargeback without asking us for a refund, your credit/debit card would become ineligible to receive a refund from us and any active subscription would be canceled effective immediately.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 512-705-4682 or via email at info@volcypcsupport.com